Your customers speak. ATLAS listens, responds and resolves.
Unify WhatsApp, Instagram, Email, Telegram, SMS and Web Chat. The AI replies in seconds; your team steps in when it matters.
via WhatsApp · Mortgages Campaign
If you run communications across multiple tools, this happens to you. ATLAS solves it from day one.
Your team jumps between tools, messages get lost and every minute without a reply is a customer cooling off. Without centralization or automation, you can't scale.
You run leads on spreadsheets. No stages, no Kanban, no real follow-up.
You don't know who handled what, when, or with what outcome. In other tools auditing is a paid add-on.
You pay per agent, per resolution, per proprietary AI. If you want to switch, migration takes months.
Tied to a proprietary AI you don't control. You can't switch models or run a local one.
The same customer writes via WhatsApp and Email, and no one on your team notices. Every channel is a silo, every conversation starts from zero.
Every ATLAS module is designed so your teams work faster, with better context and less friction.
WhatsApp (self-hosted and official), Instagram, Email, Telegram, SMS and Web Chat converge in a unified inbox. No tab-switching. No context lost. With real-time delivery ticks.
Tell us your business and we'll tell you which model best understands your needs.
Pick OpenAI, Anthropic, Gemini, xAI, Microsoft Copilot, Perplexity, local models with Ollama or any OpenAI-compatible API. The AI replies, transcribes audio, analyses images and automatically escalates to a human when it detects it can't resolve.
A pipeline with draggable stages shared across all campaigns and teams. Each team sees its own filtered Kanban view. Stages can be AI-only, Human-only or Shared.
Dashboard with key real-time indicators. Full audit log on every action. You know who did what, when, from which IP, and the values before and after each change.
ATLAS doesn't just reply to messages. It reads documents, runs business logic, fills in forms and takes deterministic decisions.
Via WhatsApp, Instagram, Email, Telegram, SMS or Web Chat. ATLAS identifies the contact and the conversation automatically.
The AI agent processes the message — text, audio or image — and generates a reply with the campaign context and the conversation history.
If the AI detects it can't resolve, it automatically escalates to the best available operator, with all the prior context.
Every conversation moves through the pipeline. It's measured, audited and resolved. Your team sees the outcome in real time.
ATLAS exposes four native integration mechanisms — Functions, REST API, Webhooks and n8n — so you can connect any external system. Here are some of the services our customers already integrate:
Salesforce
HubSpot
Pipedrive
Zoho CRM
n8n
Zapier
Webhooks
API REST
SQL
Snowflake
BigQuery
Excel / CSV
SurveyMonkey
Twilio
ATLAS doesn't replace people. It frees them to do what they do best: sell, resolve and build loyalty.
Your operators stop jumping between tools. Everything lands in a single panel: messages, context, history and tags.
The AI replies in seconds, qualifies leads and sets the stage. When your team steps in, they already have full context.
Assignment weighs performance, workload, availability and team affinity. Every conversation lands with the best operator.
Estimates based on internal pilots. Actual results depend on your volume, team and configuration.
This is what ATLAS does in industries like yours. If yours isn't here, give us a call — chances are it fits too.
ATLAS replies instantly with the catalogue, qualifies the lead and books the viewing in your Google Calendar — without anyone on your team lifting a finger.
ATLAS runs T0–T3 campaigns with Meta-approved WhatsApp templates, context-aware escalation to the case handler and structured closure of payment promises — all audited contact by contact.
Cortex extracts the key data from the PDF in seconds. The AI replies with context and routes to the right lawyer, leaving an auditable trail of every action.
ATLAS reads the shipping ticket, checks the status in your logistics API and answers 24/7. Recovers abandoned carts with T0–T3 campaigns.
The AI handles 80% of enquiries with your course catalogue loaded into RAG. It qualifies students with Matrices and only escalates what really matters.
ATLAS centralises every conversation, every contact keeps its 360° history, and the AI replies in your tone when your team isn't available.
Your industry not here? Chances are we cover it too.
Tell us your caseEverything you need to run omnichannel communication with AI, with no mandatory add-ons.
WhatsApp, Instagram, Email, Telegram, SMS and Web Chat. Multiple accounts per channel.
Conversation states, delivery ticks, transfer, escalate, pause, reopen.
Audio transcription included, automatic handoff to humans.
Multichannel contacts, tags, unlimited campaigns, native Kanban.
4 roles, granular permissions, real-time presence, supervisor panel.
AES-256-GCM encryption, full audit log, per-channel health monitor with circuit breaker, 100+ configurable settings.
Multiple providers, multiple agents per campaign, local models (Ollama), image analysis.
Multiple pipelines, automatic triggers, native n8n integration, saved views.
Advanced analytics, SLA thresholds, data export, scheduled reports.
Inbound and outbound calls, smart IVR, real-time transcription, recording.
Coming soonThe features others charge as add-ons or reserve for enterprise plans, ATLAS includes from the base.
| Feature | ATLAS | Zendesk | Intercom | Chatwoot |
|---|---|---|---|---|
| Multi-provider AI | ✓ Yes | ✗ Proprietary | ✗ Fin only | ~ OpenAI |
| Local models (Ollama) | ✓ Yes | ✗ No | ✗ No | ~ Partial |
| Bring your own AI key | ✓ Yes | ✗ No | ✗ No | ✓ Yes |
| Native Pipeline / Kanban | ✓ Native | ✗ Third-party | ✗ No | ✗ No |
| Outbound bulk campaigns | ✓ Native | ~ Paid add-on | ✓ Yes | ~ Partial |
| Smart routing | ✓ Multi-factor | ~ Enterprise | ~ Rules | ~ Capacity |
| Full audit log | ✓ Included | ~ Enterprise | ~ Partial | ~ Enterprise |
| PDF reading and structured extraction | ✓ Native Cortex | ✗ No | ✗ No | ✗ No |
| Bidirectional AI ↔ human handoff | ✓ Bidirectional | ~ One-way | ~ One-way | ✗ No |
| Per-tenant instance and data isolation | ✓ Dedicated Docker + DB | ✗ Multi-tenant | ✗ Multi-tenant | ~ Self-host only |
| WhatsApp by QR (no BSP) | ✓ Native WAHA | ✗ BSP only | ✗ BSP only | ✗ BSP only |
ATLAS is an intelligent omnichannel platform that unifies WhatsApp, Instagram, Email, Telegram, SMS and Web Chat in a single panel. It combines automated AI handling with human operators for sales, support and any organized communication operation.
Yes. ATLAS is delivered as managed SaaS with per-tenant isolation: each tenant runs in its own Docker container with its own database, on European infrastructure (DigitalOcean EU) operated by IMHOIT. Encryption at rest, full audit log, granular access control and the option to run local AI models make GDPR and Spanish LOPDGDD compliance straightforward.
No. ATLAS is designed so any customer service, sales or support team can operate it from day one. The interface is intuitive, configuration happens in the admin panel without touching code, and connecting channels like WhatsApp is done by scanning a QR.
No. ATLAS is a web platform. You access it from any modern browser (Chrome, Firefox, Edge, Safari) without installing anything. You only need an internet connection and your login credentials.
ATLAS is a responsive web app that runs on any browser-capable device. It doesn't require download from app stores. On mobile and tablet it adapts to screen size so operators can manage conversations from anywhere.
Yes. ATLAS includes its own CRM with multichannel contacts, but it also integrates with external CRMs like Salesforce, HubSpot, Pipedrive and Zoho via its REST API and native n8n integration. You can sync contacts, pipeline stages and conversation data between both systems.
Yes. ATLAS lets you configure AI agents that reply automatically with campaign context and the contact's history. The base version includes 1 configurable AI agent. With the Advanced AI add-on you can create multiple agents per campaign, each with its own instructions, tone and behaviour.
Yes. AI agents automatically handle frequent replies, lead qualification and repetitive enquiries. Additionally, with the Pipelines and Automation add-on, you can configure automatic triggers by pipeline stage: notify the team, assign operators, send emails or run n8n flows when a contact advances or changes state.
The AI evaluates each reply against the instructions defined in the agent. When it detects it can't resolve the enquiry — due to complexity, customer request or configured rules — it changes the conversation state to "waiting for human" and notifies the team with all the prior context.
Yes. ATLAS is AI-provider agnostic. The base version includes one configurable provider. With the Advanced AI add-on you can use OpenAI, Anthropic, Gemini, xAI (Grok), Microsoft Copilot, Perplexity, Ollama (local models) and any OpenAI-compatible API, without sending data outside your infrastructure.
A traditional chatbot follows predefined flows with fixed replies. The ATLAS AI agent is different: it understands conversation context, accesses the contact's history, adapts its tone to campaign instructions and generates dynamic replies. It can qualify leads, resolve complex enquiries and escalate to a human when it detects it can't resolve on its own.
ATLAS includes a supervisor panel with real-time presence: who's online, how many active conversations each operator has, reply times and resolution rate. The supervisor can step into any conversation, transfer it or escalate it. The audit log automatically records every action with date, time and IP.
ATLAS allows multiple accounts per channel with no platform-imposed limit. You can have one WhatsApp line for sales, another for support and another for campaigns, each with its own assigned team and campaign. The same applies to Instagram, Email, Telegram, SMS and Web Chat. The number of lines depends on your infrastructure plan, not on ATLAS restrictions.
Yes. ATLAS includes smart bulk sending with priority queue, rate control, scheduled delivery and automatic retries. You can segment contacts by tags, campaign or pipeline stage, and schedule sends to maximize delivery rate without saturating the line.
ATLAS supports WhatsApp in two modes: WAHA (QR-based connection, no Meta fees) and Meta's official API (WABA — WhatsApp Business Platform). If you use the official API, Meta charges per conversation according to its category-based pricing (marketing, utility, service, authentication) — ATLAS adds no markup on those costs. With WAHA there are no additional Meta fees, though the connection is subject to WhatsApp's terms of use.
No. All conversation history, actions and contact data belong to the platform, not the operator. When an operator leaves, the administrator can suspend their account and reassign their active conversations. The full history, including the audit of their actions, remains intact and accessible.
Strictly speaking, neither. ATLAS is managed SaaS with per-tenant isolation: each tenant runs in its own Docker container, with its own database, on European infrastructure (DigitalOcean EU) operated by IMHOIT. You don't share runtime or schema with other customers — your data isn't mixed with anyone else's in a multi-tenant database. For organizations with own-cloud or strict on-premise requirements, we evaluate custom installations on request.
You. Always. Every ATLAS customer runs on a dedicated instance — its own Docker container and database, physically and logically isolated from the rest — on European infrastructure operated by IMHOIT. The data is yours: exportable and deletable on demand, and never resold or shared with third parties. For organizations with special deployment requirements (own cloud or strict on-premise), we evaluate custom installations on request.
No. Your phone number remains yours. ATLAS connects your WhatsApp line via QR pairing (self-hosted) or through Meta's official API, but in neither case does it transfer ownership of the number. If you decide to stop using ATLAS, your number and your contacts remain entirely yours.
ATLAS includes technical support by email and chat. During onboarding, the IMHOIT team walks you through initial setup: channel connection, campaign creation, AI agent configuration and team training. The goal is to have you live in hours, not weeks.
Yes. The Web Chat widget includes a native consent gate: it shows a mandatory disclosure — configurable text and link to your privacy policy — before capturing the visitor's first message. Acceptance is audited with timestamp and IP. The gate can be enabled or disabled per widget from the admin panel.
Yes. ATLAS keeps a 360° profile per contact with multiple identities: phone, email, Instagram, etc. When an anonymous visitor identifies themselves on any channel, ATLAS automatically detects and merges the prior history. The operator always sees the full conversation, no matter which channel each message came in on.
25 minutes with our team. No commitment. We'll show you how ATLAS fits your real operation.
Tell us your use case, your current channels or the pain you want to solve. We reply in under 24 business hours.
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