Scattered channels and slow replies:
ATLAS, the omnichannel AI solution
A simple, powerful, intelligent platform.
Every conversation. In real time. In one place.
Every message that arrives — via WhatsApp, Instagram, Email, Telegram, SMS or Web Chat — shows up instantly in the ATLAS unified inbox. Operators see in real time who is writing, from which channel and the status of each conversation.
If the query calls for it, an operator can take over the conversation with a single click and continue with full prior context: message history, contact data, associated campaign and previous sessions.
🤖 When human intervention isn't needed, the AI agent runs the full funnel: replies with context, qualifies leads and escalates automatically if it detects it can't resolve the issue.
Instant replies
Customers get an answer in seconds, not hours. Satisfaction goes through the roof.
Empathetic, frictionless
AI replies with the right tone and context. No forms, no waiting, no frustration.
Focused teams
Free your team from the repetitive. Let them step in only when their human value makes the difference.
The agent answers with your docs, not by making things up.
Upload PDFs, Markdown, manuals or transcripts — ATLAS indexes them and exposes them as tags to the agent. When a customer asks, the AI cites the right source and the operator sees the chunks that triggered the answer — without losing traceability.
Multi-tenant: each customer has its own library isolated by scope. The RAG never crosses data across tenants.
What sets ATLAS apart
- ✓ WhatsApp in two modes: official Meta API for high volume and approved templates (WABA), or fast QR-based connection to be live in minutes (WAHA, self-hosted).
- ✓ Meta-approved WhatsApp templates — full lifecycle: ATLAS handles authoring, preview, pre-flight testing, submission to Meta and approval without you opening Business Manager. Editor by category (marketing, utility, authentication) with variables, AI optimizer and 24h window managed automatically.
- ✓ Bidirectional AI ↔ human handoff: AI escalates with context and a handoff note, the operator takes over and returns to AI when done. The conversation never breaks.
- ✓ Health monitor with circuit breaker: ATLAS detects channel failures, pauses, retries and alerts. For WABA, it monitors tier, quality and daily quota.
- ✓ Smart bulk send: priority queue, rate control, scheduled delivery and automatic retries.
- ✓ 360° multichannel contact: a single profile with identities across WhatsApp, Instagram, email and more. Tags, custom fields, campaign history and consent records.
- ✓ Real-time delivery ticks: sent, delivered, read, failed — across channels. With typing indicators and an AI context bar.
WhatsApp templates — the 3 moments of a conversation
Each campaign groups templates by conversational moment. You pick from several options per group, ATLAS tests them, submits to Meta and notifies you when approved — without you ever opening Business Manager.
Embed the chat on your site with a single tag.
One <script> tag and your site already has an AI agent that knows your business. Avatar, brand color, welcome message, language (ES · EN · CA) and position — all configurable from the platform.
No npm, no SDK, no proxy. Works on static sites, WordPress, Shopify, third-party SaaS — wherever you can paste a <script>. Unique token per widget to isolate the origin.
One panel for the whole team
Operators, supervisors and campaign managers work on the same platform. Conversations are assigned intelligently based on performance, workload and team affinity. The supervisor sees in real time who is online, how many active conversations each operator has and can step in when needed.
It's not a patch over existing tools. It's a platform designed from the ground up to make omnichannel communication the operational core of the business.
Ready for your channels to work together?
Request a demo and see how ATLAS centralizes your channels and answers in seconds with AI.
Request a demo →